Help Build Edmonton’s Premier Racquet Sports Community
IQ Tennis & Pickleball Centre is looking for an energetic, organized, and motivated Member Services Desk team member to help us deliver an outstanding experience for our members and guests.
We are a fast-growing sports facility building something special — a positive, welcoming community centered around tennis, pickleball, health, fitness, and connection.
This is a hands-on, customer-facing role for someone who enjoys working with people, solving problems, taking initiative, and being part of a growing organization.
If you are someone who:
- Takes initiative and gets things done
- Loves working with people
- Thrives in a fast-paced environment
- Enjoys problem-solving and taking ownership
- Is organized, dependable, and proactive
- Wants to make a real impact in a growing business
We would love to hear from you.
Key Responsibilities
- Open and close the facility according to assigned shifts
- Welcome and check in members, guests, and program participants
- Process payments and charges through our booking system
- Assist members with tennis and pickleball bookings
- Troubleshoot booking, account, and registration issues
- Provide exceptional customer service and help resolve concerns professionally
- Manage member accounts and assist users with CourtReserve
- Educate members and guests about memberships, programs, events, court bookings, and facility policies
- Support daily front desk and facility operations
- Help maintain a welcoming, clean, organized, and professional environment
- Communicate important information to members and staff
- Identify operational issues and take initiative to resolve them or escalate them when necessary
- Contribute ideas that improve the member experience and day-to-day operations
Qualifications
- Strong communication and interpersonal skills
- Customer service, hospitality, recreation, or sports experience is an asset
- Comfortable using technology, online platforms, and booking systems
- Strong organizational and time-management skills
- Reliable, responsible, and able to work independently
- Comfortable handling payments and customer accounts
- Positive attitude and professional approach
- Interest in tennis, pickleball, fitness, or community recreation is an asset
- Compensation & Benefits
$18/hour
- Opportunities for advancement as IQ continues to grow
- Positive, energetic, and team-oriented workplace
- Complimentary or discounted court access and program participation
- Opportunity to develop leadership, customer service, and sports-facility management skills
Why IQ?
At IQ, you are not just taking a job — you are helping build a growing community and an exciting new sports destination in Edmonton.
Our Member Services team is an important part of the IQ experience. You will be one of the first points of contact for our members and guests and will play a direct role in making sure people feel welcomed, supported, and excited to be part of IQ.
We are looking for people who want to contribute, grow, take ownership, and help us create something exceptional.